Terms And Conditions

Collection Order Instructions:

Kindly take note that our location is at  121 High St, Tewkesbury GL20 5JU

Please be aware that waiting times for both collection and delivery may vary during peak hours due to the high demand we experience. While we strive to deliver food on time, there might be a slight window of 20 minutes in either direction for the arrival of your order.

Payment:

Payment must be made in £ sterling and the minimum order for delivery is £15.00 within a 4-mile radius. We accept all major credit and debit cards. Upon submission of your order details, you are making an offer to purchase the item(s) you have specified. We reserve the right to refuse your offer if necessary. If a refund is required, we will credit your account within 7-10 working days.

Ordering and Cancellation of Orders:

Your Order Confirmation is a record of our agreement to deliver the products you have ordered and paid for in full. If someone else has made the booking on your behalf, you agree that such person acted as your agent. Amendments to the order or delivery time can be made no later than 40 minutes before the start of the delivery window. Amendments to the content of your order can be made up to 40 minutes before the delivery window begins by phoning the restaurant directly. The delivery time slot may be altered up to 45 minutes before the start of your order window if available. Orders may be cancelled in full up to 45 minutes before the start of the delivery window selected. Cancellations within 45 minutes of the start of the delivery window will be charged in full. Special offers cannot incur substitutions or deletions.

Products:

Side orders are subject to availability, and in most cases, an alternative will be offered for any out-of-stock item. Although every care is taken, some products may contain nuts. The desserts and ice cream sold by our shop may contain nut derivatives. Although great care has been taken to remove all bones from chicken and meat, some may remain. A minimum order value applies, and you will be notified when you reach the basket if your order is below the minimum value.

Delivery Times:

Our goal is to provide the best food delivery service possible, including on-time delivery. However, factors such as weather, staff illness, and traffic may occasionally prevent us from achieving this goal.

Latest Order Time:

Due to licensing laws, we are unable to accept orders for delivery or collection less than 20 minutes before the stated closing time. We would also like to remind customers collecting their orders that we will be unable to serve them if they do not arrive at the restaurant prior to closing time. If you have any questions, please call the restaurant and speak to the duty manager.